Remote IT Support
Instant Windows and Apple Technical Support. Quick. Easy. Affordable. One of the quickest ways to solve your IT problems is with our remote (online) IT support service.
Remote IT Support
Instant Windows and Apple Technical Support. Quick. Easy. Affordable.
One of the quickest ways to solve your IT problems is with our remote (online) IT support service.
We offer our remote IT support service to clients across the whole of Ireland. RealClear already has remote Windows and Apple IT support clients in Kildare, Meath, Wicklow, Carlow, Waterford and Tipperary.
Our remote technical support service solves problems, such as:
- Remote email support for (Eir, Virgin, Vodafone, etc)
- Creating or adding new email accounts
- Online Virus, Malware and Pop-Up Removal
- Slow Windows or Apple Mac systems
- Windows or Apple Mac error messages
- Remote support for Windows 7, 8 and 10
- Remote Microsoft Office (2007-2016) Support
- Remote Office for Mac Support
- Remote Office 365 Support
- Remote support for printers, such as driver configuration (HP, Canon, Epson and Brother)
- Software installation and configuration
- Configuration and verification of local or on-line backup
Benefits of Remote IT Support
Faster resolution times – a technician can be working to resolve your IT issue in matter of minutes so you don’t have to wait for them to arrive on site.
More economical – there are no call-out charges, all you need to do is connect and go.
Less interruption to your workflow – this can be minimised with remote support.
Frequently asked questions about remote IT support
How safe is remote (online) IT support?
Our remote support software creates a temporary secure link between your computer and one of our systems. RSA 1024 end-to-end encryption is used to provide you with the maximum level of security. This is the same level of security as used by some of the most security conscious organisations in the world, such as banks and healthcare providers.
Can the technician log-on to my computer again without my knowledge after the remote support session has ended?
No. Every remote IT support session has to be initiated and authorised by the client. Once your support session has terminated, the technician no longer has access to your system.
Do you provide remote support for Apple Macs (OS X)?
Yes, we provide a full remote IT support service for Macbooks, iMacs and Mac Mini (for most versions of OS X).
I have Teamviewer already on my PC. Can you login with that?
Yes, we can offer remote IT support with Teamviewer.
Do you offer a remote virus removal service?
As long as your PC can boot-up and get an internet connection, we can remove most viruses and malware infections remotely.
I’m not able to send or receive email in Outlook. Can this be solved remotely?
Yes, we offer a full remote email support service for Gmail, Eir, Virgin, Three and Vodafone. We work with email clients, such as Outlook, Windows Live Mail, Mac Mail and Thunderbird.
I have a really slow Apple Mac running El Capitan. Can you diagnose the problem remotely?
Yes, as long as your system can boot up successfully and has a working internet connection, we can diagnose and in most cases resolve it remotely.
My Windows 10 PC can get a wired internet connection, but cannot connect wirelessly. Is this a problem you can look at remotely?
Yes, we can diagnose and fix wireless internet problems on individual systems, as long as your system can get an internet connection.
Who uses RealClear’s remote IT support service?
RealClear offer professional, expert remote support services to individuals and SMEs across Ireland, Including:
Small Businesses – some software-related IT problems do not justify the cost of a technician call-out, as they can often be solved remotely.
Professionals who work from home – more and more of the Irish workforce are working from home, including architects, engineers, design professionals, accountants and other knowledge workers. They need timely and knowledgeable technical support when they hit an IT roadblock. Remote IT support is often the perfect solution.