Why Customers Choose us Again and Again
"Tired of Listening to the same old Your-Call-is-Important-to-Us Busy Tone?"
We have never lost sight of the fact that a substantial number of our customers come from word-of-mouth recommendations or from satisfied repeat customers.
All our Microsoft Certified technicians have years of real world I.T experience behind them.
Fast reliable service when you need it most. If you are badly stuck for I.T support at short notice - we have emergency response times of just under 3 hours.
Our technicians listen to you and your I.T problems. Listening to you is one of the best ways we can find out your needs and implement a tailored solution for you.
We do not sell computer systems - There is no conflict of interest when it comes to giving you advice. Likewise, if your system is simply not viable to repair, we will not hesitate in informing you. Nobody wants to throw good money after bad.
We do not sell websites, we do not sell hosting, we do not sell phone systems, we not sell accounting software, we do not sell payroll software. We do a small number of things, and we do them right.
Our solutions are practical and robust. We don't deal in "quick-fix-band-aid" style solutions that only cover up a more serious underlying problem. We get to the root of your problem and implement a robust solution and show you how to prevent the problem from reoccurring.
You will be dealing directly with a technician. You will not be speaking to a salesperson trying to sell you something you don't need. Once your support ticket has been opened, you will be speaking to our technicians directly. A complaint we hear often from new customers who have used "bigger" I.T companies is that, once the technicians have left their premises and the invoice has been settled, the technician that originally dealt with their problems becomes almost un-contactable. The customer phones back only to listen to excuses such as "that technician is not available today", "they are in a meeting" or "they will email you a solution". This not only frustrates the customer but also wastes their time - most customers have better things to be doing. Our technicians deal with you directly, no mealy-mouthed excuses.
"Our technicians speak two languages, Techie Speak and Plain English - Most of our customers prefer Plain English"